Overview

The Alexander Yerevan Hotel is looking for a Front Office Agent.

Responsibilities:
  • Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
  • Use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly
  • Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it
  • Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the system and available to the Housekeeping and other departments in due time
  • Do a proper cashier closer and to ensure a complete handover between the shifts
  • Perform any other job related duties as assigned
Required Qualifications:
  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
  • At least 1 year work experience in relevant position
  • Excellent problem-solving and multitasking skills
  • Ability to work under pressure
  • Excellent written and verbal communication skills
  • Excellent knowledge of Armenian, Russian and English language
  • Customer service drive with outstanding communication and active listening skills
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