Overview
Responsibilities:
- Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
- Have a clear understanding of the needs and workflows of users
- Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
- Delight users through effective and efficient communication and resolution of issues
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
- Maintain communication with users and internal stakeholders to ensure an excellent user experience
Required Qualifications:
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Strong written and verbal communication skills in English
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- A collaborative, helpful, and empathetic team player
- A quick and agile learner that can adjust strategies quickly
- Able to effectively identify severe issues and escalate them properly
- This role is open to full-time candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours
- Excited about joining a fast-paced startup and working harder than they have ever worked before
Note:
Our intelligent job search engine discovered this job and republished it for your convenience.
Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.
Please clearly mention that you have heard of this job opportunity on https://ijob.am.
