Overview
The Alexander Yerevan Hotel is looking for a Guest Relations Agent.
Responsibilities:
- Ensure constant quality and service excellence through personalized approach
- Check the arrival list, identify the top VIPs, prepare the personalized welcome letters
- Assign amenities and follow up on their delivery
- Interact with guests during each opportunity (check-in, check-out, breakfast etc.), insure their satisfaction from the stay
- Respond to guest requests for every day queries as well as special arrangements or services (e.g., transportation, reservations, etc.) by making arrangements or identifying appropriate providers
- Act as a lobby Ambassador during pick times, providing a warm welcome to the Guests and orienting them in the Lobby
- Respond to requests from guests and follow up to ensure satisfaction
- Other related duties as assigned
Required Qualifications:
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
- At least 1year work experience in relevant position
- Excellent problem-solving and multitasking skills
- Ability to work under pressure
- Excellent written and verbal communication skills
- Excellent knowledge of Armenian, Russian and English languages
Please note: Our intelligent job search engine discovered this job and republished it for your convenience. Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.
Please clearly mention that you have heard of this job opportunity on https://ijob.am.
