Overview

Byblos Bank Armenia CJSC is looking for a Head of Retail Products Unit.

Responsibilities:
  • Contribution in the preparation of Byblos Bank Armenia CJSC retail business and functional development
  • Contribution in all retail project phases, follow-up all change requests with all stakeholders and maintain the process
  • Budgeting and distribution of retail portfolio
  • Follow up for retail performance management
  • Prepare various reports to internal and external stakeholders as required
  • Identify retail opportunities in the market and come up with ideas of new products
  • Follow up closely on day-to-day operations of products, also handle and escalate any issue that might arise from the different channels
  • Prepare training materials and conduct trainings with salespersons to increase awareness on products and software usage and improve the service
  • Maintain and follow up for an issue log for daily problems encountered on products, services, e-channels and follow up on complaints received
  • Follow up with branches and assist with any inquiry related to retail products
  • Acts as a trainer in Consumer Banking new staff on-boarding sessions
  • Other duties and responsibilities as assigned
Required Qualifications:
  • Master’s degree in Business administration, Economics or related field
  • Excellent knowledge of Armenian and English (at least C1)
  • Ability to clearly plan & priorities of potential tasks, activities & timeline to meet department objectives
  • Ability to design and implement projects in timely manner
  • Ability to identify areas in which team members need to increase knowledge
  • Ability to use internal & external resources to achieve results
  • Ability to prioritize work in alignment with organizational goals & strategies
  • Ability to communicate and negotiate with different stakeholders
  • Ability to build, maintain & improve internal and external customer relationship
  • Ability to respond to changing situations by continually improving his/her performance by learning & development
  • Research and data analytic skills
  • Communication skills and problem solving
  • Deep knowledge of Banking industry
  • Deep knowledge in Microsoft Excel
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