Overview

TeamViewer Armenia is looking for a IT Administrator, Service Desk (all genders).

Responsibilities:
  • Provide comprehensive support to all company departments, being the primary point of contact for internal IT issues via the IT Service Desk hotline
  • Resolve help desk tickets efficiently within established SLAs by diagnosing, troubleshooting, and resolving technical issues
  • Create and escalate tickets to relevant teams for complex technical issues
  • Assist the internal IT department in various tasks and projects to ensure smooth operations and effective support services
  • Working hours are from 18:00-09:00 (night shift only)
  • Working days for the first week are - Monday, Wednesday, and Friday. For the second week are - Tuesday and Thursday
Required Qualifications:
  • Hold a university degree in Computer Science, Telecommunications, or a related field. Preferably, possess at least 1 year of professional experience in technical support roles
  • Mandatory fluency in English, both spoken and written, to effectively communicate with internal stakeholders and teams
  • Demonstrate a good understanding of Windows® 10, along with basic knowledge of Active Directory, Networking, and Operating systems
  • Strong communication skills combined with a passion for assisting people in resolving technical issues
  • Exhibit excellent problem-solving skills, take ownership of assigned tasks, and deliver timely and accurate results
  • Ability to work independently while effectively collaborating with remote teams in a fast-paced environment
  • Prior experience with ticketing systems such as FreshService is considered advantageous
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