Overview

Responsibilities:
  • Continuously review and analyze the performance indicators (KPIs) of all units within the IT Directorate, ensuring their alignment with approved methodologies and business objectives
  • Oversee performance data collection processes, checking that all required Jira fields are filled in, processes are followed correctly, and data is collected completely and accurately
  • Ensure that all IT units have clear, documented data sources for their metrics, and regularly track and keep these sources up to date
  • Collaborate with division heads on a monthly basis to calculate and review performance metrics using Excel, MS Forms, Jira and other tools
  • Identify when KPIs require revision or modification and present corresponding recommendations to the Division Head
  • During the performance evaluation cycle, prepare and provide summary data and reports to the Division Head and other IT leaders
  • Work closely with the Data Analytics team on expanding the performance dashboard (adding new divisions, new capabilities, including AI-based automated processes and insights)
  • Use Excel, Power BI, AI tools to conduct analysis and prepare reports
Required Qualifications:
  • 3–5 years of experience in IT performance management, KPI analysis, or a related field
  • Knowledge of IT processes and the specifics of IT division operations
  • Strong knowledge of Jira Software and experience extracting and analyzing data from it
  • Advanced knowledge of Excel (pivot tables, complex formulas, data processing and analysis)
  • Working experience with Power BI (building and maintaining dashboards)
  • Experience in people/data analytics
  • Project management experience
  • Knowledge and application experience of Agile methodologies
  • Excellent communication and stakeholder management skills
Nice To Have:
  • Experience working with AI tools will be considered an advantage
  • Communication
  • Stakeholder management
  • Project management
Technologies:
  • Jira
  • Excel
  • MS Forms
  • Power BI
  • AI tools
Note:

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