Overview

Responsibilities:
  • Conduct regular health checks with customers
  • Monitor systems and identify basic issues
  • Generate and maintain reports related to system health and support activities
  • Provide Level 1 support and escalate issues when necessary
  • Communicate effectively with customers and internal teams
Required Qualifications:
  • English language proficiency is a must (spoken and written)
  • Basic understanding of IT support concepts
  • Good communication and documentation skills
  • Willingness to learn and grow in a technical support environment
Note:

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