Overview

Description
We are looking for a Jira Administrator to join our dynamic, friendly team.

Responsibilities:
  • Implement changes/updates in existing JIRA projects based on incoming requests
  • Establish new JIRA/Confluence Projects with all their components (new workflows, field configurations, permission schemes, etc. )
  • Provide day-to-day JIRA and Confluence Projects support to employees
  • Support JIRA and Confluence administration, including creation and management of custom; projects, workflows, security schemes, custom fields configurations Improve JIRA security
  • Provide User Management and grant user permissions in accordance with project roles following Internal Security protocols
  • Set access permissions for JIRA projects and Confluence spaces in accordance with established procedures
  • Create and maintain detailed technical and user facing documentation
  • Create, maintain and support dashboards and advanced filters for end users reporting capabilities
  • Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests
  • Analyze and apply third-party add-ons to extend Jira functionality as needed
  • Communicate and share knowledge with internal and external contacts at all levels
  • Analyze, review, and document current functionality to determine potential areas of improvement
  • Periodically audit existing issues, ensuring only relevant, up-to-date data is in Jira Production environment
  • Audit, improve and automate processes to the highest degree
  • Escalate issues to Systems administration Team upon exhausting troubleshooting options
  • Be ready and willing to take on additional responsibilities
  • Other duties as assigned by the immediate supervisor
Required Qualifications:
  • Proof of Undergraduate Degree
  • Fluent in Armenian, English and Russian, knowledge of other languages is a plus
  • Excellent working knowledge of JIRA and Confluence is required
  • Advanced computer user
  • Familiar with Agile values and principles
  • Good knowledge of MS Office
  • Reporting and analytical skills
  • Excellent interpersonal and communication skills
  • Ability to prioritize and multi-task
  • Readiness to gain new knowledge
  • Adhere to the highest professional standards
Note:

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