Overview

We’re seeking a Jira Administrator with 1+ years of experience to manage and optimize Jira systems. Fluency in Armenian, English, and Russian is required. Strong communication and organizational skills are a must. Join us if you’re a proactive problem-solver!

Responsibilities:
  • Create/configure/modify Jira Projects, request types, Workflows, Fields and Screens based on received Jira requests.
  • Be responsible for resolving Jira requests according to defined SLAs
  • Participate in Jira system-related issues, request discussions, calls, meetings, being the first point of contact for the request system in the organization
  • Create and manage Jira user accounts, groups and accesses for the company's partners to ensure seamless access to the system
  • Create and manage Jira project access schemes (Permissions Scheme)
  • Create new Jira automations, review/optimize existing automations
  • Create various Jira Dashboards, Filters and reports based on received requests, review existing ones
  • Monitor the operation of the Jira system, identify existing problems and take appropriate actions to resolve them, and regularly optimize the system
  • Cooperate with IT technical specialists to ensure the smooth and uninterrupted progress of new releases of the Jira system
  • Be ready to conduct training on Jira Software and Service Management for the organization's employees according to the level of complexity and as required
  • Constantly monitor innovations in the market and propose changes to implement them
  • To carry out other functions assigned by the direct manager and arising from the duties of the position
Required Qualifications:
  • Bachelor's degree
  • 1 year as a Jira administrator or similar experience
  • Excellent working knowledge of JIRA
  • Advanced computer user
  • Fluency in Armenian and English

  • Excellent written and verbal communication skills
  • Conscientious attitude towards work and high responsibility
  • Attention to detail
  • Creative, flexible and analytical thinking
  • Initiativity
  • Time planning and prioritization skills
  • Ability to quickly navigate in stressful situations and work within set deadlines
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