Job Description

We are looking for a Key Customer Success Manager to join our team!

Responsibilities:
  • Closely tracking and analyzing the User Experience of our Key Clients
  • Identifying any risks of client loss and suggesting retention methods
  • Showing initiative in enhancing the Customer Journey on our products
  • Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products
  • Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more)
  • Maintaining clear and informative records about Key Client experience using our services
Required Qualifications:
  • Fluent English (Chinese or Spanish is a plus)
  • Experience in an international environment, ideally working with clients
  • Ability to handle time-sensitive situations and adapt quickly when circumstances change
  • Strong attention to detail and the ability to process large amounts of information quickly
  • Ability to come up with sound ideas and professional solutions to complex cases
  • Confidence in presenting a professional opinion and persuading others of its merit
  • Strong computer skills (Internet, G-Suite, MS Office)
  • Insight into people and the ability to understand what they really need
  • Stress resistance, a proactive attitude and a can-do mindset
Benefits:
  • Vacation 28 calendar days per year
  • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
  • Bonuses up to $5000 for recommending successful applicants for positions in the company
  • 50% payment for professional training, international conferences, and meetings
  • Corporate discount for English lessons
  • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
  • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
  • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Skills:
  • Time management
  • Attention to detail
  • Problem solving
  • Communication
  • Insight
  • Stress resistance
  • Proactive attitude
  • Can-do mindset
Technologies:
  • Internet
  • G-Suite
  • MS Office
Note:

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