Overview

 

Supervision Received:

·         Supervision will be provided by Task Order Manger. However, this position requires significant ability to operate and excel independently.

 

Language Skills:

o  Fluency in spoken and written English.

o  Fluency in spoken and written in Russian.

 

Interpersonal Skills:

·         Clear and concise communication skills.

·         Strong commitment to security and confidentiality.

·         Culturally sensitive, respectful of diverse customs and beliefs, and avoid making offensive or discriminatory remarks.

·         Ability to work independently without supervision.

·         Ability to maintain composure during emergencies.

·         Ability to be able to create creative solutions to minor issues.

·          Flexibility in work hours and full availability during work week.

·         High level of punctuality, work ethic and discretion.

·         Ability to build and maintain effective relationships with the client, team members, and various service vendors.

 

 

Responsibilities:
  ·      Team Leadership:   o  Provide leadership and guidance to greeters. o  Delegate task and ensure workload distribution among greeters. o  Provide constructive feedback process and regular performance evaluation. Responsible for providing directions, building facilities information, and o  Ensure audit reports of these visits are maintained in Atlas via Management Reporting.   Training and Development   o  Train new members on protocols and customer service techniques. o  Ensure coordination on an as-needed basis, for example with rescheduling due to closures, and only with prior approval from the Task Order Manager. o  Handing out information pamphlets, brochures, and other relevant materials. o  Providing adequate training for all members at intervals.     Service Delivery:   o  Monitoring of services offered by Greeters and addressing issues appropriately. o  Escalating complex issues to Task Order Manager as needed. o  Enforcing of policies and procedure among Greeters. o  Monitoring Greeters and always ensuring they are polite and well-dressed.     Reporting and Security:   o  Maintain orderliness and enforcing security protocols and procedures. o  Liaise with other department to coordinate logistics and support operations. o  Provide regular report and feedback on applicants and Greeters. o  Maintain accurate record of all activities. o  Ensure smooth workflow and queue management. o  Effective communication.  
Required Qualifications:
  Qualifications and Skills   Education: ·         Bachelor or Master’s Degree in any relevant field.   Professional Experience:   o  Three to five years of relevant professional experience required. o  Experience in client relations and customer service management. o  Call center experience valued. o  Hotel Management experience. o  Experience in drafting concise written reports. o  Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).

About KloverHarris Inovative Solutions

KloverHarris is a leading human capital consulting company in Lagos, Nigeria. We specialize in providing comprehensive solutions in Learning and Development, HR Outsourcing, Business Consulting, and Information Technology. With a steadfast commitment to excellence and a customer-centric approach, we empower organizations to optimize their human resources, drive growth, and achieve sustainable success.