Job Description

imID is looking for a KnowledgeManager who will be responsible for building, maintaining, and continuously improving the company’s knowledge and learning ecosystem.

Responsibilities:
  • Design and maintain the company-wide knowledge management framework
  • Define how knowledge should be created, classified, reviewed, approved, stored, updated, archived, and accessed
  • Establish documentation standards, templates, naming conventions, taxonomy, and ownership rules
  • Define and maintain a clear single source of truth for critical company information
  • Ensure that knowledge management practices are consistently applied across departments
  • Own and continuously improve the company's internal knowledge base
  • Organize information so employees can quickly search for and find relevant and reliable content
  • Maintain structured knowledge covering areas such as:
  • Products and services
  • Business processes
  • Policies and procedures
  • Technical documentation
  • Project and delivery documentation
  • Customer and partner processes
  • Regulatory and compliance requirements
  • Information security
  • FAQs and operational guidance
  • Best practices
  • Lessons learned
  • Continuously identify missing, duplicated, outdated, or inconsistent documentation
  • Work with subject-matter experts to capture knowledge currently held within individual employees or teams
  • Ensure that knowledge generated through projects, incidents, audits, product launches, customer implementations, and operational activities is documented and reusable
  • Establish structured knowledge-transfer processes for employees changing roles or leaving the organization
  • Coordinate lessons-learned and post-project knowledge sessions
  • Convert informal organizational knowledge into structured and reusable documentation
  • Own and facilitate the company's Learning Management System
  • Maintain the structure, organization, and content of the LMS
  • Work with subject-matter experts to transform company knowledge into structured training materials
  • Develop and coordinate:
  • Employee onboarding programs
  • Product training
  • Operational training
  • Compliance training
  • Information security training
  • Regulatory training
  • Role-specific learning paths
  • Refresher training
  • Publish and maintain courses, learning materials, quizzes, assessments, and learning paths
  • Coordinate mandatory training campaigns and ensure employees complete required learning within established deadlines
  • Maintain appropriate training records and completion evidence
  • Monitor training participation, completion rates, assessment results, and effectiveness
  • Ensure training content is reviewed and updated whenever relevant policies, products, processes, regulations, or systems change
  • Support managers in identifying training and knowledge gaps within their teams
  • Assign clear owners to critical documents, procedures, and knowledge areas
  • Establish document and training-content review cycles
  • Track document ownership and review deadlines
  • Coordinate periodic reviews with relevant departments
  • Ensure obsolete content is archived or removed
  • Maintain appropriate version control and change history
  • Ensure employees can identify the current approved version of important information
Required Qualifications:
  • Experience in knowledge management, learning and development, documentation, business analysis, project management, operations, information management, or a related field
  • Strong ability to structure complex information clearly
  • Excellent writing and editing skills
  • Ability to work effectively with both technical and non-technical stakeholders
  • Experience with knowledge-management, documentation, or LMS platforms
  • Strong organizational and analytical skills
  • Understanding of document governance, version control, and content lifecycle management
  • Ability to identify knowledge and training gaps
  • Strong communication, coordination, and facilitation skills
  • Ability to work independently across organizational boundaries
Nice To Have:
  • Experience in a technology, fintech, cybersecurity, digital identity, trust services, telecommunications, or other regulated environment
  • Experience managing or administering an LMS
  • Familiarity with compliance and mandatory training programs
  • Familiarity with ISO standards, information-security frameworks, audits, or regulatory documentation
  • Experience implementing AI-supported enterprise search or knowledge-management solutions
Note:

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