Job Description

Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities:
  • Provide exceptional technical support via calls, chats and emails
  • Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
  • Provide L2 technical support to customers during incidents via Zoho Desk
  • Assume ownership of escalated technical issues from investigation to resolution
  • Analyze and diagnose technical issues of various complexity
  • Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases
  • Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently
  • Communicate internally via Slack and manage tasks in JIRA
  • Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues
Required Qualifications:
  • Excellent English skills (at least C1 for both spoken and written)
  • 2+ years of experience in backend software development
  • Proficiency in Java, Spring Boot, and MongoDB
  • Strong problem-solving skills and the ability to guide customers through troubleshooting
  • Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering
  • Ability to work independently and handle L2 support tickets as needed
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
Benefits:
  • Fixed schedule: Monday–Friday, 1 AM - 9AM UTC
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements
Nice To Have:
  • Experience with Kafka framework and Groovy scripting
  • Knowledge of Kubernetes, OpenShift, or other containerized environments
  • Experience in performance tuning
  • Understanding of financial sector derivatives
Skills:
  • Problem-solving
  • English language skills
  • Independent work
  • Communication
Technologies:
  • Java
  • Spring Boot
  • APIs
  • MongoDB
  • Kafka
  • Zoho Desk
  • Slack
  • JIRA
  • Groovy
  • Kubernetes
  • OpenShift
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