Logistics & Aftersales Manager

• Supply Chain Coordination: Manage and coordinate the entire supply chain process, including procurement, warehousing, and distribution of Technogym products in Armenia
• Inventory Control: Maintain optimal inventory levels to meet customer demands while minimizing holding costs
• Shipment Oversight: Supervise the receiving, inspection, and distribution of products to ensure timely and accurate deliveries
• Vendor Management: Collaborate with suppliers, freight forwarders, and other partners to optimize logistics processes and costs
• Compliance: Ensure all logistics activities comply with local regulations and company policies
• Customer Support: Oversee the after-sales service team to provide high-quality support to customers, addressing issues such as installation, maintenance, and repair of Technogym equipment
• Service Coordination: Plan and manage the scheduling of service technicians for on-site visits and remote support
• Warranty Management: Administer warranty claims and processes, ensuring swift resolution and customer satisfaction. Develop and offer extended warranty packages for customers
• Feedback Loop: Collect and analyze customer feedback to identify trends and areas for improvement in after-sales service
• Team Management: Lead, mentor, and develop the logistics and after-sales teams, fostering a culture of excellence and continuous improvement
• Training: Implement training programs to enhance the skills and knowledge of team members, particularly in customer service and technical support
• Performance Management: Set performance goals, conduct regular reviews, and implement strategies to achieve departmental objectives
• Process Optimization: Identify opportunities to streamline logistics and after-sales processes, implementing best practices to enhance efficiency and reduce costs
• Technology Utilization: Leverage technology and systems to improve logistics tracking, inventory management, and customer service
• KPI Monitoring: Establish and monitor key performance indicators (KPIs) to track the effectiveness of logistics and after-sales operations
• Client Engagement: Build and maintain strong relationships with key clients, ensuring their needs are met with high standards of service
• Issue Resolution: Act as the escalation point for complex customer issues, resolving them promptly and effectively to maintain customer satisfaction

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 5 years of experience in logistics and after-sales management, preferably in the fitness or consumer electronics industry
• Strong understanding of supply chain and logistics principles
• Excellent leadership and team management capabilities
• Proficiency in logistics software and customer relationship management (CRM) systems
• Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong understanding of supply chain and logistics principles
• Fluency in English and Armenian; Russian language skills are a plus

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