Overview

ServiceTitan is looking for a Manager for the SMB Implementation Team. In this role, you will become a critical member of the core team, influence the company’s continued success, and help shape the future of the Home Services Industry. The ideal candidate will have experience in software implementation, escalation management, product solutioning and strategic planning.

Responsibilities:
  • Support and manage a team of 6-9 Implementation Managers that will report directly to you
  • Achieve quarterly goals as determined by Leadership in conjunction with Onboarding Management
  • Actively manage the pipeline of accounts under each of your Implementation Managers for optimal efficiency and tracking
  • Ensure compliance of your team with outlined processes
  • Act as the primary point of contact for all customer escalations within your team
  • Work cross-functionally with managers in other departments to build process flows that affect multiple teams
  • Lead our STCP implementation program with selected partners
  • Help train, coach, performance manage and support the onboarding of new employees on your team, including interviews for potential new team members
Required Qualifications:
  • 5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas: Management, Software Implementation, and Client Relationship Management
  • Excellent emotional intelligence, patience and active listening skills
  • Ability to coach, motivate and lead resources in a challenging and fast-paced environment
  • Exceptional project management and organizational skills. Proven ability to manage multiple moving pieces at a time while paying strict attention to detail.
  • Ability to resolve customer escalations, focusing on results-oriented outcomes and customer satisfaction
  • A track record of being a team player and leader with strong interpersonal and communications skills
  • Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to adapt quickly to a changing landscape
Benefits:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career
  • Comprehensive onboarding program
  • Leadership training for Titans at all levels
  • Great work is rewarded through Bonusly, peer-nominated awards, and more
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision available to employees and their dependents day 1
  • Parent and siblings’ insurance
  • Wellness benefit
  • Office massage
  • Parental leave and support
  • Financial planning tools
  • Employee Assistance Program services
Skills:
  • Management
  • Software Implementation
  • Client Relationship Management
  • Emotional intelligence
  • Active listening
  • Project management
  • Organizational skills
  • Communication skills
Note:

✨ Our intelligent job search engine discovered this job and republished it for your convenience.
Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.