MEAL Officer

DUTIES AND RESPONSIBILITIES
1. Appraisal, Monitoring and Evaluation Systems
1.1. Technical and Systems Development
a) Develop and regularly update consolidated MEAL work plan covering all ongoing projects and planned assessments of the mission;
b) Develop a clear MEAL framework for each ongoing project based on project proposals, implementation plans, and donor reporting requirements and responsible for updating it on a regular basis;
c) Implement the MEAL policies and procedures as described in the Acted MEAL standard guidelines and make sure that the tools are followed as applicable;
d) Ensure an effective roll-out of M&E collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed. Ensure systems are well understood and properly implemented by staff and partners;

1.2. MEAL Implementation and Management
a) Oversee the development of mission plans for any assessments, monitoring and evaluations (baselines, mid-terms, end lines) for each of the projects;
b) Develop and oversee the implementation of appropriate data collection and analysis instruments, methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews) and data/information dissemination/utilization plans;
c) Provide technical guidance and oversight over data collection activities and ensure that data collection teams are organized and resourced as needed, and that they deliver as per field mission plans and according to data quality standards;
d) Analyze MEAL data and produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;
e) Oversee providing data to the Project Development Team for use in preparation of reports to donors and other stakeholders, as required;
f) Provide MEAL related capacity building and awareness to implementing partners and other institutions supported by Acted as appropriate;
g) Implement any recommendation discussed and agreed with the country management team and the Acted Director of Programmes;

2. Learning
a) Contribute to proactive dissemination and use of knowledge gained through MEAL activities among Project Managers, and Project Development Manager/Officers;
b) Document and share the lessons learnt and best practices on time and ensure that the knowledge gained contributes to the improvement of projects and influence the strategic development of future projects and activities;
c) Support project implementation and improvement by providing timely information around project successes to be scaled up as well as challenges to allow ‘course correction’ throughout life of the program.
d) Lead/Contribute to the development of MEAL sections in grants applications

3. Beneficiary Complaints and Response Mechanism
a) Establish, implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with Acted standard beneficiary CRM procedures;
b) Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback are adequately captured, analyzed, addressed and responded to in a timely manner and utilized by the program and coordination teams;
c) Oversee the proper management of the project CRM central database;
d) Build capacity and understanding among Acted staff, partners and contractors on beneficiary accountability and CRM.

5. Other
a) Provide regular and timely updates on progress and challenges to supervisors and other team members;
b) Perform any other related activities as assigned by immediate supervisor.

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Education

• University level education in social sciences, political sciences, research or relevant field.

Technical requirements

• At least 2 years of progressively responsible experience in programme management, data collection and/or report writing;
• Strong skills in Microsoft Office suite including Excel skills;
• Experience working with data management and analysis software such as SPSS, KOBO etc;
• Understanding and familiarity with structures of datasets and frequency tables;
• Previous experience in managing complex professional relationships;
• Familiarity with international donor regulations and procedures;
• Strong writing and verbal skills;
• Strong interpersonal skills to effectively collaborate and work with a wide range of stakeholders;
• Excellent English and Armenian reporting writing skills;
• Previous experience of working on donor-funded projects is desirable.

Additional capacities

• Proactive and problem solving personality;
• High attention to detail;
• Ability to manage and prioritise conflicting priorities;
• Motivation and ability to independently grow professional capacities through self-training;
• Desire to implement lessons learned from previous work and to consider methods for improvement of project cycles;
• Excellent IT skills, Microsoft programs skills, especially Excel; preferable to have knowledge in SPSS and in open-source softwares for collecting, managing, and using data (such as ODK or KoBo).

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