Overview

Responsibilities:
  • Perform shift work 24/7 (09:00 – 18:00, 17:00 – 02:00, 00:00 – 09:00)
  • Follow up the alerting signals to be recorded
  • Provide accurate responses to all claims and problems received from Customer Care Unit
  • Examine and solve the problems and inform line manager
  • Create and follow-up tickets on 1C platform
  • Prepare and archive the operational and troubleshooting documentation for staff
  • Prepare problems’ reports for the management
  • 24-hours availability
Required Qualifications:
  • Higher education, preferably in the sphere of Telecommunication or Computer Sciences
  • At least two years of work experience in Telecommunication sphere
  • Knowledge of Telecommunication or Computer Sciences
  • Advanced computer skills (MS Office)
  • Skills in technologies
  • Good knowledge of Armenian, Russian and English languages
  • Knowledge of IP networks
  • Time management and organizational skills
  • Team working and communication skills
  • Reporting skills
  • Adaptability/Flexibility
  • Teamwork and cooperation skills
  • Problem solving
  • Ability to work with overload
Note:

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