Overview

Title: Monitoring Specialist
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a Monitoring Specialist to join our VIP Department.
Key Attributes:

Responsibilities:
  • Monitor the performance and activities of support specialists in real time.
  • Conduct internal audits and checks of employee actions within internal systems.
  • Monitor employee attendance, working hours, and shift compliance.
  • Ensure full compliance with internal regulations, procedures, and company policies.
  • Monitor and control bonus issuance to detect and prevent violations or abuse.
  • Perform real-time quality control of responses provided to clients (chat, email, tickets).
  • Identify violations, deviations, and misconduct, and escalate them to management.
  • Collect and prepare reports across required operational areas of the department.
  • Prepare regular reports on monitoring results, violations, and performance indicators.
  • Experience in monitoring, quality control, compliance, or similar roles is a strong advantage.
  • Fluent Russian is mandatory. English level: A2 or higher.
  • Ability to analyze employee behavior, performance data, and compliance with processes.
  • High level of accuracy and ability to detect inconsistencies and violations.
  • Proficiency in CRM systems, monitoring tools, and Microsoft Office Suite.
  • High sense of responsibility, confidentiality, and integrity.
Required Qualifications:
  • Strong sense of discipline and responsibility.
  • Objective, unbiased, and stress-resistant mindset.
  • Ability to work with sensitive and confidential information.
  • Proactive, detail-oriented, and compliance-focused attitude.
  • Strong problem-solving skills and high ethical standards.
Benefits:
  • Remote work opportunity.
  • Flexible working schedule.
  • Interesting product.
  • Learning opportunities.
  • Career growth prospects.
Note:

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