NOC Engineer

• Monitor Infrastructure: Continuously monitor servers, networks, and applications to ensure optimal performance
• Antivirus & Endpoint Management: Experience with antivirus solutions and endpoint management tools
• Manage Alerts: Respond to alerts, diagnose issues, and escalate to the appropriate IT Teams
• Log Analysis: Analyze system and application logs to identify and understand error codes and potential issues
• Network Troubleshooting: Utilize your network experience to diagnose and resolve basic networking issues, including connectivity, latency, and packet loss
• Incident Response: Document and manage incidents, providing updates and ensuring timely resolution
• Collaboration: Work closely with IT teams to support infrastructure maintenance and updates
• Continuous Improvement: Participate in the development and implementation of monitoring strategies, tools, and processes to improve overall system reliability

• Experience: 1+ years in a NOC or monitoring role with IT infrastructure knowledge
• Networking: Strong understanding of TCP/IP, DNS, VPNs, and firewalls, with experience in network troubleshooting
• Monitoring Tools: Familiarity with tools like, Zabbix, or similar
• Log Management: Experience with log analysis tools such as ELK Stack
• Knowledge of incident management and ticketing tools (Jira)
• Communication: Ability to convey technical issues clearly to both technical and non-technical stakeholders
• Problem-Solving: Strong analytical skills and a proactive approach to problem-solving
• Team Player: Ability to work effectively in a team-oriented environment

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