Overview

Commit Offshore is a leading offshore IT staffing and Employer-of-Record (EOR) company, part of the Commit Group — one of Israel’s largest IT houses. We operate across Armenia, Ukraine, Ghana, Nigeria, Poland, Israel, the UK, Canada, and the USA, with ~320 people. Our Armenian hub in Yerevan is home to engineering and recruitment teams serving global clients including JFrog, WSC Sports, D-Fend Solutions, Backslash Security, and Ilyon.

Responsibilities:
  • Operational process design & SOPs
  • Internal systems (Notion, COMS, n8n, GWorkspace)
  • Data integrity across all ops tools
  • Workflow automations & recurring alerts
  • Purchases
  • Operational budget tracking & cost control
  • Client operational reporting & delivery comms
  • IT access provisioning & revocation tracking
  • Office administration & local service providers
  • Ops KPI dashboards for CEO
  • Cross-team coordination on system changes
  • Track operational budgets; surface overruns proactively, not after month close
  • Identify and eliminate zombie spend — subscriptions, services, or contracts with no active usage
  • Serve as the operational point of contact for service delivery matters on client accounts
  • Coordinate IT access provisioning and revocation for contractors — own the audit trail
  • Respond to client operational queries within the same business day
  • Maintain a live ops KPI dashboard for the CEO: headcount, active contracts, expiring contracts, budget vs. actuals
  • Flag risks early — the CEO should never hear about a problem from a client that you already knew about
  • Run the quarterly ops review: prepare the data, present the findings, own the action items
Required Qualifications:
  • 3-4+ years of hands-on operations experience at a hi-tech, IT services, staffing, or SaaS company
  • Demonstrable ownership of systems and processes, not just task execution inside someone else's framework
  • Strong English: written and verbal, for daily communication with Israeli and international stakeholders
  • Financial literacy: payroll inputs, budget tracking, vendor invoice management
  • Analytical, can spot a data anomaly and trace it to its source
Benefits:
  • Direct line to the CEO, real visibility and real decisions, not a support role
  • Clear ownership: systems, data, vendors, and client ops are yours to build and run
  • Growth path: Senior Operations Lead → Head of Operations
  • Collaborative team, you work alongside an experienced HR lead (not under them)
  • Flexible hybrid arrangement
Nice To Have:
  • Background in IT staffing, EOR, or workforce management environments
Technologies:
  • Notion
  • COMS
  • n8n
  • GWorkspace
Note:

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