Operations Representative (Customer Support, Logistics Specialist)

• Create and implement operating procedures and standards to enhance the quality of delivered service by the Operations Department
• Hire and arrange a proper onboarding for the newcomers, and follow up on the development process
• Supervise department’s performance, analyze ongoing processes concerning their daily functions, and make sure all the necessary tools and resources are available for quality service
• Set personal goals for team members and help them reach those
• Assist team members who are experiencing difficulties in the discharge of their duties by providing personal coaching upon need
• Lead communication through the support and community teams 100’s of contractors in Ireland
• Manage communications and ensure compliance with legal requirements in Ireland
• Review and compile detailed presentations for senior management
• Provide a view on all issues facing the Irish contractor community
• Manage the team responsible for the distribution of orders
• Interact with Customers and Shoppers, handling escalations promptly
• Work with Product and Executive Leaders to improve contractors' user experience and develop strategies for cost-effective operations
• Do periodic analysis and reporting on the department’s performance, findings, opportunity areas, risks, and mitigation flows
• Initiate, plan, develop, and implement projects to help the company reach its quarterly and yearly targets

• At least 3 years of experience in operations management, management consulting, and strategy work in a large business or growing startup
• Excellent presentation skills
• Understanding of CRMs
• Excellent written and verbal communication skills
• Excellent written and verbal English skills
• Strong team management skills to build and coach the best team to make it shine
• Ability to take initiative and easily adapt to a constantly changing work environment
• Willingness to be proactive and in contact with our Customers and Shoppers
• Experience using analytics tools and software programs (Word, Excel, PowerPoint, etc.) to develop data reports and published analysis
• Data-driven decision-making, Business judgment, Analytical thinking, and Creative mindset

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