Overview

Responsibilities:
  • Respond promptly to customer and contractor inquiries via email, chat, and phone
  • Identify and resolve operational issues to ensure a seamless experience for customers and contractors
  • Monitor ongoing operations to address and resolve real-time challenges
  • Follow and enforce the company’s established procedures and policies
  • Work closely with other teams to ensure efficient workflows and high service standards
  • Provide actionable feedback to relevant departments to enhance processes and service quality
  • Detect and report technical issues or bugs and suggest improvements through the proper channels
  • Perform other duties as needed to support the operations team and overall business goals
Required Qualifications:
  • Up to 2 years in a relevant role (e.g., operations, customer support, or logistics)
  • Excellent written and spoken English
  • Ability to assess situations quickly and implement effective solutions
  • Strong interpersonal skills to work effectively with diverse teams
  • Availability to work night shifts (not overnight) and weekends
  • Previous experience in a customer-facing role is a plus
  • Familiarity with tech tools and processes; experience in a tech startup is a plus
  • Ability to prioritize and manage multiple tasks efficiently
Note:

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