Overview

Job Title: Operations SupervisorLocation: RemoteJob Type: Full-timeCompany OverviewWhizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering …

Responsibilities:
  • Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
  • Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
  • Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime.
  • Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
  • Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
  • Ensure 100% accuracy and compliance in collections reporting.
  • Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively.
  • Identify errors in processes, correct them, and train staff to prevent recurrence.
  • Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
  • Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation.
  • Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.
Required Qualifications:
  • Proven experience in an operations, service, or retail supervisory role, ideally within a fast-paced or high-growth environment.
  • Proficiency with spreadsheets and data-driven decision-making.
  • Excellent communication skills; fluency in Russian and English required.
  • Character: persistent, detail-oriented, and numbers-driven.
Benefits:
  • Competitive salary.
  • Remote work flexibility.
  • Collaborative and innovative work environment.
  • Potential for career growth and advancement within the company.
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