Overview

Job description
We are hiring a Payment Product & Operations Manager to oversee the entire TotoGaming payment ecosystem (Totogaming.am and Totogaming.ro). This role involves ensuring the smooth performance of operational processes, coordinating integrations, and continuously improving payment methods.

Responsibilities:
  • Research market trends, assess new provider integration opportunities and define a payment method development strategy (also for new markets)
  • Coordinate the contracting phase with internal teams (Legal, Fraud, Financial Risk) and external payment partners
  • Collaborate with Technical, Product and Operations teams to improve the functionality of the cashier, the payment user journey, as well as implement new functional solutions
  • Oversee the technical integration and operational processes of payment providers
  • Implement 24/7 monitoring to identify potential risks, failures and ensure compliance with regulatory requirements and internal policies
  • Monitor the seamless operation of systems, respond quickly to technical issues, as well as spearhead the relationship with the provider
  • Prepare reports on the performance and issues of payment systems, analyze their efficiency and suggest solutions for process improvement, based on data and user behavior
Required Qualifications:
  • University degree in Finance, Economics or Management
  • 2-4 years of work experience in FinTech or iGaming
  • Required experience with payment integrations and PSPs
  • Required experience in developing PRDs and product requirements
  • Excellent command of Armenian, English and Russian
  • Proficiency in Jira, Excel and analytical tools
  • Knowledge of AI tools shall be considered an advantage
  • Analytical thinking, the ability to quickly resolve issues
  • Strong sense of responsibility, keen attention to detail
  • Communication and negotiation skills
  • Multitasking, ownership, product thinking and growth mindset
Note:

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