Overview

Responsibilities:
  • Provide advice to clients and introduce the services offered by the Bank
  • Open bank, deposit and card accounts and prepare required document packages, make sure all the documents are complete and accurate
  • Prepare and maintain client files, both in paper and electronic forms (including in the Bank’s operational system, CRM database)
  • Maintain and trigger growth of the time deposit base, prevent possible leakage
  • Track clients' account turnover and offer new banking services where necessary
  • Track clients' transactions throughout the business process
  • Act as liaison between the client and departments of the Bank
  • Accept applications from clients for any service offered by the Bank
  • Provide advice to clients in relation to completion of payment documents
  • Prepare and deliver to clients account statements, references and other informational materials
  • Deliver payment cards to clients
  • Receive instructions from clients via telecommunication means (phone, fax, email)
  • Answer the phone calls of clients
  • Keep contact with clients, including for the purpose of: Getting clarifications from various departments on client transactions
  • Keep contact with clients, including for the purpose of: Reminding clients of the time deposit expiry
  • Keep contact with clients, including for the purpose of: Reminding of loan repayment dates
  • Keep contact with clients, including for the purpose of: Offering/selling additional bank products
  • Develop the assigned clients by offering new services to them and actively participate in client outreach
  • Collect and present to division/direction head client observations, recommendations and complaints with regard to any operation or service of the bank
  • Present daily operations to the Senior/Chief Relationship Manager or the Head of the Direction for review
  • Receive cash required for cash operations and return excess cash
  • Handle cash deposit and withdrawal operations via client accounts
  • Process currency exchange transactions
  • Accept and execute clients’ payment orders
  • Charge commissions for bank transactions
  • Service payment cards via POS-terminals
  • Create and check packages of supporting documents for daily transactions
  • Submit reports whenever required
  • Perform other tasks as assigned by supervisor(s)
Required Qualifications:
  • University degree in finance, accounting or economics
  • At least 3 years of work experience in customer service
  • Knowledge of banking and accounting fundamentals
  • Basic knowledge of banking and civil legislation
  • Proficiency in MS Word, Excel, AS-Bank 4.0 Operational Day
  • Excellent command of Armenian, Russian and English
  • Communication skills and courteous manners
  • Attention to detail
  • Ability to work in a team
  • Negotiation skills
  • Ability to make decisions under pressure and handle stressful situations
Note:

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