Product Operations Specialist

• Manage day to day operations of the product
• Work closely in a product team with Product Owners, Engineers and Product Designers to continually improve the product
• Maintain product support workflows, guides etc
• Customer pain point management, identification and escalations of the issues
• Gather and maintain user feedback, identify key issues and deliver insights to the team for further product development
• Help customers in case of problems and pass the relevant info to responsible person
• Help product team to drive process optimization
• Develop and maintain product documentation such as user guides, training materials etc.
• Develop and maintain product-related processes and procedures

• Bachelor’s Degree in Economics, Finance or a related field
• At least 2 years of work experience in customer service, product, operation teams in finance, banking or other related field
• Understanding in product lifecycle management
• Understanding in process and workflow management
• Ability to analyze data, metrics, and customer feedback
• Good knowledge of MS Office; knowledge of AS-Bank is a plus
• Creative and out-of-the box thinker, proactive, who likes to work in a multidisciplinary team in an agile environment
• Strong communication and collaboration skills to interact with users, business stakeholders and team members
• Attention to detail and quality assurance
• Excellent command of Armenian, good command of Russian and English

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