Overview

Responsibilities:
  • Manage day to day operations of the product
  • Work closely in a product team with Product Owners, Engineers and Product Designers to continually improve the product
  • Maintain product support workflows, guides etc
  • Customer pain point management, identification and escalations of the issues
  • Gather and maintain user feedback, identify key issues and deliver insights to the team for further product development
  • Help customers in case of problems and pass the relevant info to responsible person
  • Help product team to drive process optimization
  • Develop and maintain product documentation such as user guides, training materials etc.
  • Develop and maintain product-related processes and procedures
Required Qualifications:
  • Bachelor’s Degree in Economics, Finance or a related field
  • At least 2 years of work experience in customer service, product, operation teams in finance, banking or other related field
  • Understanding in product lifecycle management
  • Understanding in process and workflow management
  • Ability to analyze data, metrics, and customer feedback
  • Good knowledge of MS Office; knowledge of AS-Bank is a plus
  • Creative and out-of-the box thinker, proactive, who likes to work in a multidisciplinary team in an agile environment
  • Strong communication and collaboration skills to interact with users, business stakeholders and team members
  • Attention to detail and quality assurance
  • Excellent command of Armenian, good command of Russian and English
Note:
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