Overview
Ameriabank CJSC is looking for a Product Operations Specialist.
Responsibilities:
- Manage day to day operations of the product
- Work closely in a product team with Product Owners, Engineers and Product Designers to continually improve the product
- Maintain product support workflows, guides etc
- Customer pain point management, identification and escalations of the issues
- Gather and maintain user feedback, identify key issues and deliver insights to the team for further product development
- Help customers in case of problems and pass the relevant info to responsible person
- Help product team to drive process optimization
- Develop and maintain product documentation such as user guides, training materials etc.
- Develop and maintain product-related processes and procedures
Required Qualifications:
- Bachelor’s Degree in Economics, Finance or a related field
- At least 2 years of work experience in customer service, product, operation teams in finance, banking or other related field
- Understanding in product lifecycle management
- Understanding in process and workflow management
- Ability to analyze data, metrics, and customer feedback
- Good knowledge of MS Office; knowledge of AS-Bank is a plus
- Creative and out-of-the box thinker, proactive, who likes to work in a multidisciplinary team in an agile environment
- Strong communication and collaboration skills to interact with users, business stakeholders and team members
- Attention to detail and quality assurance
- Excellent command of Armenian, good command of Russian and English
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