Overview

Role purpose

Stamina sells and implements CRM, telephony and outbound infrastructure for B2B clients across Armenia, Georgia, the UAE and the US. This role owns the delivery of our project portfolio: turning signed work into scoped, sequenced and well-governed projects, and driving each one to go-live on time, in scope and at the expected quality standard.

It is a project ownership role. You plan the work, coordinate the specialists assigned to your projects, decide what gets built in what order and to what standard, and you are the single accountable owner for whether each project lands.

Responsibilities:
  • Break sold projects into workstreams and tasks; estimate effort
  • Build the plan: milestones, dependencies, deadlines, definition of done
  • Flag gaps between what was sold and what is deliverable, before work starts
  • Set final scope, timeline and go-live date
Required Qualifications:
  • 3+ years delivering client-facing technology or consulting projects, with at least 1 year owning projects end to end
  • Proven track record of running a portfolio of concurrent projects and re-sequencing work under pressure
  • Ability to move work forward through specialists you do not line-manage
  • Hands-on familiarity with CRM platforms and comfort with SaaS tooling generally
  • Ability to scope work and estimate effort accurately enough to price and staff it
  • Confident with project management tooling (ClickUp, Asana, Jira or similar)
  • Direct client ownership experience, including handling escalations and unhappy accounts
  • Professional fluency in Armenian and English, written and spoken
  • Business management
  • Negotiation skills
Additional Information:

How you work

  • You are comfortable being accountable for work you did not personally do
  • You default to structure - plans, trackers, checklists - rather than memory
  • You escalate early and you do not let a slipping project go quiet
  • You write things down - standards, decisions and sign-offs
  • You can hold a difficult conversation with a client or a colleague without avoiding it
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