Overview

SoftConstruct is looking for a Quality Control Analyst | VBET.

Responsibilities:
  • Conduct detailed reviews of team members' work, including chats, calls, emails, and internal messages, identifying errors, documenting, and reporting them
  • Verify the processing and compliance of requests transferred to other departments, ensuring they meet all mandatory requirements
  • Ensure timely and accurate responses to forwarded requests
  • Monitor and record the quantity of work completed by employees
  • Collaborate closely with Skin Leads and Deputy Heads to quickly resolve recurring issues and improve workflows
  • Establish performance standards for employees in cooperation with Skin Leads
  • Participate in the ongoing development of operators
  • Prepare and submit monthly quality reports to the department head
  • Attend monthly quality control meetings and summarize recorded results
  • Maintain continuous communication with Skin Leads through internal communication channels, discussing observations and suggestions for process improvements
  • Provide feedback and reports on employees' performance when required
  • Report website issues or errors to Skin Leads and Deputy Heads for resolution
Required Qualifications:
  • Bachelor's degree
  • Experience in customer service (mandatory)
  • Excellent knowledge of Russian and English
  • Proficiency in using computers and office equipment
  • Strong negotiation and communication skills
  • Objection-handling skills
  • Ability to work under high workload
  • Capability and willingness to multitask effectively
  • Ability to make quick decisions in stressful situations
  • Time management skills and commitment to corporate culture and respectful communication
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