Overview

Digitain is seeking a professional to take the position of Quality, Training and Communications specialist in the Company’s team. He/she will be responsible for preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams, Quality control and provision of necessary information.

Responsibilities:
  • Preparation of training materials
  • Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
  • Customer service quality control, assessment and improvement, feedback provision
  • Knowledge tests organization and handling for new and current employees
  • Ensuring the circulation and dissemination of information necessary for customer service
  • Arrangement of skills improvement coaching sessions
  • Other functions assigned by the immediate supervisor
Required Qualifications:
  • University degree
  • Minimum 2-3 year work experience in relevant field or in Customer service
  • Excellent interpersonal and communication skills (oral and written) and training handling skills
  • Competent speech, ability to motivate and persuade
  • Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
  • Ability to deliver trainings and quality materials in Armenian, Russian and English languages
  • Analytical thinking, open to changes and quick orientation skills
  • Working ethics, high sense of responsibility, hardworking, initiative and flexible personality
  • Ability to work under high pressure and deal with strict deadlines
  • Ability to prioritize and simultaneously perform different tasks
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