Overview
Responsibilities:
- Design and implement quantitative and qualitative research methodologies focused on public service users
- Conduct surveys, interviews, and focus group discussions to assess user needs, satisfaction, and challenges
- Perform data analysis and interpretation using analytical tools (SPSS, R, Excel, Power BI, etc.)
- Prepare research reports, analytical summaries, and policy insights to support data-driven decisions
- Collaborate with multidisciplinary teams to translate research findings into actionable recommendations for digital transformation
Required Qualifications:
- University degree in Social Sciences, Public Policy, Economics, Sociology, or a related field
- Proven experience in research design, implementation, and analysis (quantitative and qualitative)
- Strong proficiency in data analytics tools such as SPSS, R, Excel, Power BI, or similar platforms
- Experience in teaching, training, or capacity building is an asset
- Demonstrated experience in managing or coordinating research projects
- Excellent analytical and critical thinking abilities
- Strong communication and presentation skills, both written and verbal
- Proactive and initiative-driven, able to manage multiple tasks independently
- Collaborative and adaptable team player with attention to detail and methodological rigor
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