Overview
Address: Northern avenue 5/1
Responsibilities:
- Directly responsible for handling telephone inquiries, accepting reservations and the subsequent input in the computer system
- Responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty
- Working closely with all Front Office and Sales & Marketing providing lead advice and constant feedback concerning both inquiries and firm reservations
- Maximizing the hotel’s occupancy potential
- Maintaining a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone
Required Qualifications:
- Higher education in the relevant field
- At least 1 year of relevant work experience
- Proficiency in English and Russian languages, both oral and written
- Solid knowledge of MS Office, Opera
- Excellent customer service/communication skills
- Problem-solving skills
- Responsible, detail-minded
- Ability to work under pressure
- Result-oriented and goal-driven personality
- Ability of teamwork
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