Overview

Viva (Viva Armenia CJSC) is looking for a Sales and Service Specialist in Akhuryan SC.

Responsibilities:
  • Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation
  • Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs)
  • Provide technical support in products/services activation/ deactivation procedures
  • Sell mobile phones/devices, data devices & accessories
  • Provide service to the customers in prepaid / postpaid products, voice and data tariffs
  • Prepare reports
  • Ensure handling of customer claims and complaint
  • Ensure confidentiality of the customer data and the Company activities/ standards

Required Qualifications:
  • Higher education
  • Work experience in the customer service or sales will be an advantage
  • Awareness of different transactions in billing systems is a plus
  • Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles
  • PC skills (Word, Excel)
  • Linguistic skills: Armenian, Russian and English languages
  • Effective team working and time-management skills
  • Good organizational, communication and negotiation skills
  • Conflict and stress management skills
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