Overview

Responsibilities:
  • Drive to cities and villages according to approved schedule and provide services to the customers
  • Make negotiations with local official institutions for MobSC installation and proper functioning
  • Provide services to the customers according the Company set standards and planned indicators
  • Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs
  • Provide technical support to customers on the activation/deactivation procedures of products and services
  • Make sales of mobile phones/devices, data devices & accessories
  • Provide service to the customers on prepaid/postpaid products, voice and data tariffs
  • Accept payments/refills, sell refill cards, reissue SIM cards
  • Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services
  • Assist customers with information on the products to be obtained by installment and cash as well as on partner companies
  • Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist
  • Prepare daily and monthly reports on the balance of cards/devices/products in the stock
  • Prepare daily reports on quantity of transactions/cash collected data
  • Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other FUs
  • Ensure feedback provision to customers on the status of their claims/complaints
  • Cooperate with Remzone for preliminary diagnostics and further repairing of customers’ phones
Required Qualifications:
  • Higher education
  • Work experience in the customer service or sales will be an advantage
  • Awareness of GSM technologies
  • Awareness of different transactions in billing systems is a plus
  • Awareness of Complaint handling management system (ISO 10002)
  • Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles
  • Driving License B,C
  • PC skills: MS-Office applications
  • Linguistic skills: Armenian, Russian and English languages
  • Good organizational, communication and negotiation skills
  • Effective team working and time-management skills
  • Conflict and stress management skills
Note:

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