Job Description

We are looking for a Senior Application Support Engineer to join our team and take ownership of the day-to-day support, operation, monitoring, and release of our middle and back office (M&BO) application portfolio. The role focuses on minimizing the adverse impact of incidents through rapid resolution and proactive maintenance, while ensuring the stability and reliability of critical business applications.

Responsibilities:
  • Provide high-quality operational and technical application support to internal business functions
  • Resolve incidents and service requests for the M&BO application portfolio in line with defined Service Level Agreements
  • Perform daily morning and evening checks for all critical applications and deliver a status summary report to the IT Operations Team
  • Contribute to the planning of application releases and configuration changes, working with the Delivery Team to ensure successful deployments
  • Run core team processes such as Change Management, Problem Management, Month End, Quarterly Application Audits, Application Server patching, and cyclical application restarts
  • Proactively identify application improvements in the areas of performance, availability, and automation of repetitive tasks
  • Maintain strong working relationships with internal departments, 3rd party vendors, and hosting providers
Required Qualifications:
  • 3+ years of application support experience
  • Expertise in SQL and NoSQL, with hands-on experience in database management systems such as Oracle, MySQL, or MongoDB
  • Familiarity with various operating systems, including Windows, Linux, and Unix
  • Understanding of cloud platforms such as AWS, Azure, or Google Cloud
  • Knowledge of programming languages sufficient to carry out small changes, continuous improvement, and automation
  • Background in the ITIL framework and best practices for IT service management
  • Understanding of the Software Development Life Cycle (SDLC) stages, including development and deployment
  • Competency in basic networking principles and protocols
  • Strong problem-solving skills, with the ability to diagnose and resolve technical issues efficiently and balance investigation vs. escalation to 3rd lines or management
  • Customer service orientation, with a focus on providing excellent support and maintaining high customer satisfaction
  • Capability to collaborate within a team environment and work with other departments
  • Flexibility to adapt to new technologies and changing business requirements, with attention to detail, strong time management, and a commitment to continuous learning
  • Excellent verbal and written communication skills to interact effectively with clients and team members; English proficiency at B2+ level
Benefits:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to EPAM's internal learning database
  • Free English classes with certified teachers
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)
Nice To Have:
  • Proficiency in .NET
  • Skills in Azure DevOps
  • Experience with ServiceNow
  • Background in the Energy sector
  • Understanding of exchange-traded financial instruments
  • Expertise in trading and risk management
Skills:
  • Application Support
  • Application Support Tools
  • Information Technology Infrastructure Library
  • SQL
  • .NET
  • Azure DevOps
  • Energy
  • Enterprise Applications
  • Exchange Traded Financial Instruments
  • Microsoft Azure
  • ServiceNow
  • Trading and Risk Managment
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