Overview

Zigzag is looking for a Senior CRM Specialist.

Responsibilities:
  • Senior CRM Specialist Lead the design, setup, and implementation of the CRM system, ensuring it meets the business’s needs
  • Develop and implement CRM strategies to optimize customer engagement, acquisition, and retention
  • Oversee the customization of the CRM system, including workflows, automation, and integrations with other tools
Required Qualifications:
  • Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field
  • 3+ years of experience in CRM management, with a proven track record of setting up and optimizing CRM systems
  • Strong understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho, etc.) and their configuration
  • Proficiency in data analysis and reporting tools (e.g., Excel, Power BI). • Experience in developing CRM strategies and implementing customer journeys
  • Excellent communication, and project management skills
  • Strong problem-solving abilities with a strategic mindset
  • Ability to work collaboratively in a cross-functional team environment
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