Overview
We are seeking a Senior Product Designer to lead the user experience strategy for two critical areas: Intelligent Support Automation and Identity and User Management. In this role, you will translate complex technical requirements into seamless, secure, and intuitive user experiences, ensuring our customers can easily manage access and receive instant, AI-driven support.
- Architect and design scalable workflows for Single Sign-On, and Multi-Factor Authentication.
- Lead the UX for AI-driven support tools, including chatbots, conversational interfaces, and automated issue-resolution workflows.
- Leverage insights from FullStory (session replays, heatmaps, and funnel analysis) to identify user friction points and validate design decisions with real-world data.
- Manage the design lifecycle from user research and wireframing to high-fidelity prototyping and design QA.
- Partner closely with Product Management, and Engineering teams to balance technical constraints with user needs.
- 5+ years of experience in Product Design, UX Design, or Interaction Design.
- Strong portfolio showcasing experience with complex B2B, SaaS, or enterprise software systems.
- Experience using analytics platforms (specifically FullStory, or Pendo) to inform design strategy.
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
- Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
- Specific experience designing Role-Based Access Control or Identity Management solutions.
- Experience designing conversational interfaces, chatbots, or AI-driven tools.
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