Overview

As a Senior Product Owner, you will report to the Lead Product Manager and take full accountability for the success of your product area. You will translate business requirements and strategic direction into a clear, inspiring roadmap that delivers measurable value for global operational teams. With a strong MVP-first mindset, you will balance stakeholder demands, technical feasibility, and business impact to create clarity, alignment, and scalability in a complex ecosystem.
Client:
Our client is a global travel-tech company providing innovative travel services.
Project Overview:
Join a global organization delivering scalable B2B solutions that empower operational teams worldwide. The product focuses on enhancing customer support and service operations through Salesforce Service Cloud and OmniChannel capabilities, integrating AI-driven efficiencies for a seamless user experience across support and knowledge platforms.

Responsibilities:
  • Translate product strategy into an actionable roadmap and own delivery end-to-end.
  • Prioritize backlog effectively with an MVP-first approach balancing business impact and technical feasibility.
  • Bring structure and clarity to ambiguous problem spaces.
  • Lead product discovery by framing problems, defining scope, and validating value early.
  • Collaborate cross-functionally with SMEs, engineering, and design teams to test hypotheses and iterate toward value.
  • Build trusted relationships with global stakeholders ensuring alignment and transparency.
  • Communicate progress, trade-offs, and success metrics clearly and concisely.
  • Act as the product evangelist within the team, articulating the vision and “why” behind initiatives.
  • Own the product backlog including writing user stories and acceptance criteria.
  • Define and track KPIs to measure adoption, engagement, and delivered value, using insights to drive iterations.
  • Champion AI-driven efficiencies and automation to improve BAU processes.
  • Share knowledge and mentor junior Product Owners.
  • Promote scalable practices for high-quality and predictable delivery.
Required Qualifications:
  • 3–5 years’ experience building global B2B products in complex environments.
  • Hands-on experience with Salesforce Service Cloud and OmniChannel (mandatory).
  • Salesforce Admin Certification is a strong plus.
  • Background in Travel, Support Platforms, Help Centers, or Knowledge Hubs is beneficial.
  • Strong agile delivery skills with proven experience leading ceremonies and collaborating cross-functionally.
  • Data-driven decision-maker experienced in measuring product adoption and value.
  • Experience using AI or automation to enhance workflows or product operations is an advantage.
  • Excellent communication and stakeholder management skills with the ability to work autonomously.
Note:

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