Overview

We’re a leading RegTech company, delivering advanced market and trade surveillance solutions to some of the world’s top financial institutions, including regulators, exchanges, and brokers. Our flagship product, OneTick Trade Surveillance, was named Best Trade Surveillance Solution at the TradingTech Insight Awards USA 2025, and is trusted to detect complex forms of market manipulation. Every day, our systems process and analyze massive volumes of market data – helping firms stay compliant with global regulatory standards like MiFID II, SEC, FINRA, ASIC, and IIROC. We’re now looking for a seasoned SRE Engineer to help us ensure the stability, scalability, and performance of our services as we continue to grow!

Responsibilities:
  • SRE aspect of the job: Build the wholistic picture out of the separate issues and improve overall system stability and reliability
  • SRE aspect of the job: Contribute to making system stability and reliability measurable
  • SRE aspect of the job: Deliver reporting of the system stability and reliability
  • SRE aspect of the job: Collaborate with the Product team to remediate the systematic issues
  • SRE aspect of the job: Consider AI for the productivity increase
  • Monintoring aspect of the job: Monitor Airflow, Sentry, and Grafana continuously for alerts, failures, and anomalies
  • Monintoring aspect of the job: Detect, register, and triage incidents according to severity and impact
  • Support aspect of the job: Communicate proactively with customers: acknowledge issues, provide status updates, and set ETA expectations
  • Support aspect of the job: Escalate complex or unresolved incidents to the appropriate engineering teams with clear context
  • Support aspect of the job: Fulfil service requests from clients in a timely manner
  • Support aspect of the job: Maintain incident logs and contribute to post-incident summaries
Required Qualifications:
  • Airflow: ability to navigate the UI, inspect DAG runs, identify failures and their causes
  • Sentry: ability to read error traces, identify patterns, and assess severity
  • Grafana: ability to interpret dashboards, understand alert conditions, and identify anomalies
  • Experience of working with Git and CI/CD approach.
  • Linux: basic command-line proficiency for log inspection (not system administration)
  • English: professional working proficiency — both written (customer emails/tickets) and spoken
  • Proven experience of working as SRE or with L1/L2 Customer support.
  • ITSM fundamentals: understanding of Incident, Problem, Service Request concepts
  • Experience with ticketing systems (Jira, Zendesk, or similar)
  • Awareness of Kanban approach
  • Computer networking: familiarity with diagnostic tools (ping, traceroute, dig)
Nice To Have:
  • Basic knowledge of financial markets and trading workflows (equities, derivatives, trade lifecycle, corporate actions)
  • Basic knowledge of AWS and Cloud technologies
  • Familiarity with AI automation
  • Familiarity with observability stacks (ELK, LGTM)
  • Python: ability to read basic scripts for context (not required to write)
  • Awareness of the best release practices
Note:

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