Overview

Responsibilities:
  • Organize and follow up work processes based on priorities and deadlines, as well as time and task management during shifts
  • Plan and designate request resources, prepare assets, monitor progress and keep stakeholders informed the entire way
  • Update the team and team lead about daily done/resolved Critical and Major Incidents after each shift
  • Provide specialized investigation and diagnosis of all cases
  • Provide research answers to the questions and guide through corrective steps
  • Understand the task and organize the tasks' workflow regarding the description and processes
  • Act as a coach/mentor for newly hired team members
  • Make suggestions regarding the optimization of the working/task process within the VBET internal and external teams
  • Handle the additional tasks delegated by the management
  • Ensure that assigned tickets are managed robustly & effectively and that business impact is identified and minimized
Required Qualifications:
  • Knowledge of English and Russian languages
  • Knowledge of Jira ticketing system, MS Office, and the mailing system
  • Knowledge of gambling industry regulations and licensing requirements
  • Ability to create and update knowledge base information
  • Knowledge of the technical aspects of online gaming platforms, including their architecture, how games are delivered to users, and how customers interact with them
  • Understanding of licensing requirements and regulatory frameworks across various jurisdictions
  • Understanding of cybersecurity protocols to protect user data
  • Ability to work collaboratively across departments and teams to achieve shared goals
  • Resilience and adaptability in dynamic or high-pressure environments
  • Capability to foster an inclusive and positive organizational culture
  • Strong time management skills to prioritize tasks
  • Proven analytical and problem-solving abilities
  • Strong analytical and communication skills to effectively diagnose requester issues and explain solutions clearly
Note:

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