Overview

Are you an enthusiastic, curious, and motivated recent graduate, or someone without a degree but with hands-on experience in a startup or tech company, looking to kickstart your career in IT Service Management? Join our new internship program designed to give you hands-on experience in one of Armenia’s leading tech companies. This is a unique opportunity to gain practical knowledge in Service Desk operations and Change & Release Management processes, learn international best practices (ITIL), and work side by side with experienced professionals in a fast-growing industry.

Responsibilities:
  • Assist in receiving and registering requests related to internal systems, software, and access permissions
  • Support first-level review of requests and escalate them to responsible teams if needed
  • Shadow Service Desk specialists to learn how to communicate with employees and resolve daily IT-related requests
  • Learn how Digitain manages change requests, from initiation to closure
  • Assist in documenting and tracking changes, following up with teams, and ensuring smooth coordination
  • Participate in preparing simple reports and summaries about ongoing requests and changes
  • Take part in team meetings and simulations to understand incident, problem, and change management workflows
  • Support the team with daily administrative and process-related tasks
  • Continuously learn and develop technical, communication, and analytical skills through mentoring and training
Required Qualifications:
  • Student in the final year of university OR fresh graduate (IT, Business, or related fields), OR a candidate without a degree but with relevant experience in a startup or tech company
  • Fluency in Armenian, with good knowledge of English and Russian
  • Strong logical and analytical thinking
  • Good Communication and interpersonal skills
  • Advanced computer user; good knowledge of MS Office (Word, Excel, PowerPoint)
  • Readiness to learn, grow, and contribute to a collaborative team
Benefits:
  • Student in the final year of university OR fresh graduate (IT, Business, or related fields), OR a candidate without a degree but with relevant experience in a startup or tech company
  • Fluency in Armenian, with good knowledge of English and Russian
  • Strong logical and analytical thinking
  • Good Communication and interpersonal skills
  • Advanced computer user; good knowledge of MS Office (Word, Excel, PowerPoint)
  • Readiness to learn, grow, and contribute to a collaborative team
Note:
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