Overview
Ameriabank CJSC is looking for a Service Quality Knowledge Coordinator.
Responsibilities:
- Training needs assessment
- Preparation, revision and constant improvement of service quality related training materials
- Coordination and leading of the training process
- Other duties as assigned
- Preparation of quiz and case study materials
- Timely circulation of case studies and quizzes
- Analysis of the results
- Other duties as assigned
- Revision and provision of feedback for the assigned internal acts
- Initiation of improvements in internal acts, when applicable
- Other duties as assigned
- Contribute to claim / complaint handling process, including but not limited to: data entry and update of customer queries & complaints in CRM system; coordinate the process of client follow up, if applicable, complaint investigation within the bank’s departments, discussion of possible solutions
- Preparation of responses to complaints
- Initiation of internal process improvements, where applicable, aimed at prevention of similar complaints
- Other duties as assigned
Required Qualifications:
- University degree in management, finance or social sciences
- At least 1 year of relevant work experience in financial institution or a business leadership training company
- Excellent written and oral command of Armenian, Russian and English
- Strong knowledge of business ethics, etiquette and client service specifics
- Strong communication, analytical skills and thorough understanding of customer service principles and standards are key requirements for the position
Please note: Our intelligent job search engine discovered this job and republished it for your convenience. Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.
Please clearly mention that you have heard of this job opportunity on https://ijob.am.
