Overview

Arctera Armenia is looking for a Site Reliability Engineer (SRE).

Responsibilities:
  • Handle customer escalations related to infrastructure and application issues, ensuring timely resolution
  • Provide support for our Arctera Insight Platform environment based in Microsoft Azure across several regions.Operating systems include both Windows Server and Linux
  • Maintain and monitor the environment for successful alert notifications and dashboards
  • The extended Arctera Insight Platform Operations team provides 7x24x365 support for the application and operating environment. Some off-hours shift work may be required
  • Maintain and create automation to support and perform validation in the environment. PowerShell knowledge and experience is ideal
  • Provide day to day support of the Cloud platform through ticketed work assignments, as well as providing rotational on-call support
  • Adapt quickly to changing requirements, shifting between frameworks based on business needs and system demands
  • Support code release activities
  • Critical thinking skills to detect and quickly resolve issues in a proactive manner
  • Responsible for complex problem resolution, creating and improving procedures and facilitating communication
  • Ability to function in a DevOps atmosphere
  • Address support escalation issues
  • Participate in optimizing on-call rotations and processes
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, IS or 3+ years’ experience in a 24×7 high-availability production environment
  • Microsoft SQL troubleshooting experience, along with ability to write and run basic SQL queries
  • Experience with virtualization and Cloud technologies, especially with Microsoft Azure
  • Familiarity with Active Directory, PowerShell, and Microsoft SQL Server - direct experience is beneficial but not mandatory
  • Good understanding of Software Development Lifecycle
  • Experience with automation through scripting, especially PowerShell
  • Strong analytical and problem-solving skills to identify and resolve infrastrucure and application-related issues efficiently
  • Time management skills
  • Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
  • Interpersonal and teamwork skills, ensuring effective collaboration with cross-functional teams
  • Desire to take advantage of training and learning opportunities
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