Overview

OneMarketData is continuously searching for bright talent with the skills to make an impact. From developers to data scientists, at OneTick, you will have the opportunity to develop and enhance your problem-solving skills using a combination of analytics, imagination, and talent.

Responsibilities:
  • Build the wholistic picture out of the separate issues and improve overall system stability and reliability
  • Contribute to making system stability and reliability measurable
  • Deliver reporting of the system stability and reliability
  • Collaborate with the Product team to remediate the systematic issues
  • Consider AI for the productivity increase
  • Monitor Airflow, Sentry, and Grafana continuously for alerts, failures, and anomalies
  • Detect, register, and triage incidents according to severity and impact
  • Communicate proactively with customers: acknowledge issues, provide status updates, and set ETA expectations
  • Escalate complex or unresolved incidents to the appropriate engineering teams with clear context
  • Fulfil service requests from clients in a timely manner
  • Maintain incident logs and contribute to post-incident summaries
Required Qualifications:
  • Airflow: ability to navigate the UI, inspect DAG runs, identify failures and their causes
  • Sentry: ability to read error traces, identify patterns, and assess severity
  • Grafana: ability to interpret dashboards, understand alert conditions, and identify anomalies
  • Experience of working with Git and CI/CD approach.
  • Linux: basic command-line proficiency for log inspection (not system administration)
  • English: professional working proficiency — both written (customer emails/tickets) and spoken
  • Proven experience of working as SRE or with L1/L2 Customer support.
  • ITSM fundamentals: understanding of Incident, Problem, Service Request concepts
  • Experience with ticketing systems (Jira, Zendesk, or similar)
  • Awareness of Kanban approach
  • Computer networking: familiarity with diagnostic tools (ping, traceroute, dig)
Nice To Have:
  • Basic knowledge of financial markets and trading workflows (equities, derivatives, trade lifecycle, corporate actions)
  • Basic knowledge of AWS and Cloud technologies
  • Familiarity with AI automation
  • Familiarity with observability stacks (ELK, LGTM)
  • Python: ability to read basic scripts for context (not required to write)
  • Awareness of the best release practices
Note:

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