Overview

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection – transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Responsibilities:
  • Monitor the health of products and infrastructure and handle incoming alerts (150–250 per shift)
  • Analyze alerts using Grafana dashboards, Zabbix metrics, and internal documentation, then fix the issue or escalate it
  • Follow runbooks and instructions and do first-level troubleshooting on Linux and Windows servers
  • Support the primary and senior duty administrators and join the response during major incidents
  • Cover the primary duty shift on your own after onboarding, working with a team spread across several locations
Required Qualifications:
  • 2+ years in system administration, monitoring, NOC/duty operations, or technical support
  • Confident Linux command-line skills: connecting over SSH/VPN, navigating hosts, running Bash scripts
  • Hands-on experience with Zabbix and Grafana at user level (metrics, hosts, host groups, dashboards)
  • Understanding of monitoring basics
  • Experience with Jira and Confluence
  • Readiness for a rotating schedule: standard 5/2 (8-hour shifts) and 2/2 day and night shifts when covering for the primary duty administrator
  • English at B1 level or higher
  • Attention to detail and a responsible approach to work
Benefits:
  • Vacation 28 calendar days per year
  • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
  • Bonuses up to $5000 for recommending successful applicants for positions in the company
  • 50% payment for professional training, international conferences, and meetings
  • Corporate discount for English lessons
  • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
  • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
  • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Skills:
  • System administration
  • Monitoring
  • NOC/duty operations
  • Technical support
  • Attention to detail
  • Responsible approach to work
Technologies:
  • Linux
  • Windows
  • Zabbix
  • Grafana
  • Jira
  • Confluence
  • SSH
  • VPN
  • Bash
Note:

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