Overview

As a Tech Ops Specialist, you will be a key member of our Managed Services team, responsible for the day-to-day operations and support of our OneTick platform. You will work closely with our clients, ensuring the smooth and efficient operation of their data management and analytics solutions. This role requires a combination of technical expertise, problem-solving skills, high level of responsibility, and customer service excellence.

Responsibilities:
  • Continuously monitor and ensure the optimal health and performance of the OneTick platform, whether deployed in cloud environments or client data centers.
  • Follow runbooks to troubleshoot and resolve technical issues related to data delivery and server application.
  • Enhance and improve the monitoring of OneTick and related processes.
  • Perform regular system maintenance and updates to ensure optimal performance.
  • Collaborate with clients and vendors to inform them about critical issues and resolutions.
  • Work closely with internal teams, including development and support, to escalate and resolve complex issues.
  • Assist in the implementation and deployment of new features and enhancements of the deployment.
Nice To Have:
  • Experience with monitoring and logging tools (e.g. Nagios, Prometheus) is a plus.
  • Familiarity with cloud platforms (e.g., AWS, Azure) is advantageous.
Required Qualifications:
  • High Sense of Responsibility: Demonstrates strong accountability and reliability.
  • Night Shift Availability: Ability to work night shifts as required.
  • Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Technical Proficiency: Knowledge of Linux bash commands and scripting.
  • Technical Proficiency: Basic scripting skills in Python.
  • Technical Proficiency: Proven experience in a technical operations or support role.
  • Problem-Solving and Attention to Detail: Excellent problem-solving abilities.
  • Problem-Solving and Attention to Detail: Keen attention to detail.
  • Communication and Interpersonal Skills: Strong verbal and written communication skills.
  • Communication and Interpersonal Skills: Excellent interpersonal abilities with a focus on customer service.
  • Team and Independent Work: Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • Industry Knowledge: Knowledge of financial markets and trading systems is an advantage.
Benefits:
  • Hybrid workspace: ok to work both from home and the office
  • Referral bonus program
  • Annual salary review
  • Health insurance
  • Reimbursement program for enhancing your skills (training,online courses,etc).
Note:

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