Overview

Responsibilities:
  • Technical Diagnosis: Use your engineering expertise to investigate and solve complex technical issues reported by customers
  • Complaint Coordination: Evaluate incoming complaints and route them to the correct engineering department based on the technical root cause
  • Communication Link: Act as the professional liaison between the customer and the technical team, translating complex updates into clear, actionable information
  • Status Management: Maintain and update the internal tracking system to ensure the status of every issue is accurate and visible to all stakeholders
  • Escalation Tracking: Monitor the progress of assigned tasks to ensure engineering teams meet deadlines and customer expectations
Required Qualifications:
  • Education (Mandatory): A Bachelor’s degree in Engineering (Computer, Electrical, Mechanical, or related field)
  • Technical Proficiency: Ability to understand complex systems and read technical documentation
  • Operational Excellence: Strong organizational skills to manage multiple tickets and coordinate between various departments
  • Communication: Excellent written and verbal skills for high-level professional interactions
  • Experience: Prior experience in a technical support, maintenance or engineering coordination role is highly preferred
Note:

✨ Our intelligent job search engine discovered this job and republished it for your convenience.
Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.