Technical Support Specialist

• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Providing timely and accurate customer feedback
• Following up with clients to ensure the problem is resolved
• Replacing or repairing the necessary parts
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation
• Managing multiple cases at one time
• Testing and evaluating new technologies
• Conducting electrical safety checks on equipment
• Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support
• Inputs data in Help Desk tracking system and assists with maintenance
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

• Bachelor's degree ( basic technical skills are preferable )
• Strong communication skills and ability to remain calm and professional in all circumstances
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Working knowledge of PC operating systems and Microsoft Office Applications
• Good communication skills is a must, good team member
• Proficiency in Windows OS.
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication
• Required candidate level: Mid level

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