Overview

Responsibilities:
  • Contact people by telephone and record responses to provided questions
  • Perform database in support of QA specialist and other staff in the department, entering survey responses into the database and special software (Survey Monkey, CATI)
  • Demonstrate a courteous, customer service approach
  • Check all responses for accuracy, spelling, and grammar
  • Follow established guidelines and survey methods
Required Qualifications:
  • High school diploma
  • Minimum of three months experience as a telephone interviewer supporting a survey research lab, in-person interviewing or census, call center, customer helpline, or other work involving computer-assisted telephone communications
  • Strong verbal communication skills are required
  • Excellent reading and listening skills
  • Ability to maintain focus in a fast-paced environment
  • Professional customer service attitude
  • Professional appearance and attitude
  • Strong attention to detail is imperative
  • Ability to record data accurately is critical
  • Strong interpersonal skills
  • Detailed oriented MS Office
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