Overview

Information Systems Agency of Armenia is looking for a Transformation delivery lead.

Responsibilities:
  • Act as a coach and mentor to a team of change agents, providing guidance and support throughout the transformation process
  • Lead the transformation initiative across 12 critical life events, working closely with relevant Ministries and stakeholders
  • Develop and execute a strategic transformation roadmap, addressing both legal and technical requirements
  • Support the team to conduct comprehensive discovery phases to identify and understand citizen needs and concerns for each life event
  • Draft prioritized transformation roadmaps that outline necessary changes and improvements
  • Form and manage 'rapid response' technical teams to deliver MVPs (minimum viable products) that address key pain points
  • Oversee the development and implementation of solutions, ensuring alignment with the RA Government's digitalisation strategy and standards
  • Build regular reporting mechanisms to manage and escalate issues in a timely manner
  • Build and maintain strong relationships with Ministries, government bodies, and other stakeholders
  • Communicate effectively with stakeholders to ensure their needs and expectations are met throughout the transformation process
  • Facilitate change management practices to ensure smooth adoption of new processes and technologies
  • Identify and mitigate risks associated with the transformation initiatives, ensuring successful outcomes
Required Qualifications:
  • Proven experience in consultancy and managing large-scale transformation projects
  • Extensive experience in implementing change within complex environments
  • Strong understanding of public administration and citizen service delivery
  • Digital product design knowledge, agile working is a plus
  • Excellent leadership and team management skills, with the ability to coach and mentor effectively
  • Strong analytical and problem-solving abilities, with experience in drafting strategic roadmaps
  • Proven project management skills, including the ability to manage multiple projects simultaneously
  • Exceptional communication skills, with the ability to engage and influence stakeholders at all levels
  • In-depth knowledge of digital transformation strategies and frameworks
  • Familiarity with the RA Government's digitalisation strategy and standards
  • Excellent written Armenian, spoken and written
  • Knowledge of English, spoken and written
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